Scenario: Imagine you are a user who seeks to improve their physical fitness, but needs a motivation. You are told of this application which allows companionship with a virtual pet for whose health and experience mimics your own fitness. You’ve just installed the application and need to sign in (using a provided account)
Success Condition: User signs in with provided account
User Goal 2
Task: User can find step history, pet health, and pet experience
Scenario: Your next task is to find the step history, pet health, and pet experience as quickly as possible. Note the steps for today and yesterday. Give a rough percentage approixmation of the pet’s health and experience.
Success Condition: User finds the step counter within a minute and denotes the correct step history. Along with a percentage approximation within 10% for pet health and experience.
User Goal 3
Task: User user seeks to claim rewards and purchase any item
Scenario: Assuming you’ve walked a few hundred steps, and wish to give your pet an accessory. Find a way to gain currency in the tasks menu and find the shop menu to purchase an item.
Success Condition: User claims reward/ currency and is able to purchase a pet or accessory.
User Goal 4
Task: User wants customize pet
Scenario: Once you have an accessory, you wish your pet to wear the accessory. Find a way to give your pet a hat.
Success Condition: User successfully changes the pet’s accessory multiple times.
User Goal 5
Task: User wants change pet
Scenario: Assuming your pet has bit the dust or you’ve wish to have different companion. Find a way to switch to another pet.
Success Condition: User swaps to a different pet multiple times.
Vocabulary
Health: Refers to an imaginary health value associated with a pet. Ideally, it shall go down over time, and increase when the user walks (step counter). Higher the better.
Experience: Refers to an imaginary experience value associated with a pet which denotes the total amount of walking the user has done with this pet, higher the better
Step: Refers to the steps a user has taken for the step counter.
Shop: Refers to the in-app store for which users may purchase more pets or accessories.
Task: Refers to an optional activity for the user to accomplish. Upon accomplishment, they recieve a reward.
User Types
Virtual Pet Owner: Referes to the end user for which the app targets. The user that owns the virtual pets.
Participation
Signed concent forms are available to authorized personel.
Recuritment
Users were recruited based on whoever wanted to take part. Typically close friends, and frequently seen associates will be asked to participicate.
Participants
A
Has Real Pet: Yes
Exercises Regularly: No
Plays Games: No
Place Where Usability Test was Taken: Cybersecurity Conference
B
Has Real Pet: No
Exercises Regularly: No
Plays Games: Yes
Place Where Usability Test was Taken: Lava Lab
C
Has Real Pet: Yes (5 Pets)
Exercises Regularly: No
Plays Games: Yes
Place Where Usability Test was Taken: Lava Lab
D
Has Real Pet: No
Exercises Regularly: Yes
Plays Games: Yes
Place Where Usability Test was Taken: Keller 103
E
Has Real Pet: Yes (5 birds)
Exercises Regularly: No
Plays Games: No
Place Where Usability Test was Taken: ICS Space
Script
We are evaluating the usability of a excercise companion application to determine any fatal usability issues.
This will not take more than 25 minutes
Feel free to express your unhinged feelings about this application
Ask if you have any questions
Only our team will see this consent form and you may termininate this session at anytime
Data
A
Device Used: Your Device
Goal 1 Observations: User loggined in successfully
Goal 2 Observations: User mentioned the dates are too squished and was unable to deduce what they were
Goal 3 Observations: User thought the pet selection was the shop. User had trouble understanding that currency is needed to purchase
Goal 4 Observations: User succesfully customized pet multiple times and was able to infer that more hats existed
Goal 5 Observations: User swapped to different pets multiple times
Goal 2 Observations: User flipped through all the screens before finding the correct. Font too squished. User tried to also hover on the progress bar
Goal 3 Observations: User noticed he is broke. User frantically clicked on the money symbol and asked where to put in credit card info. He didnt know claim will give money (failed)
Goal 4 Observations: User didnt want to customize anymore beyond the top hat (failed)
Goal 5 Observations: User switched pets only once (failed), found out his new pet is max experience.
C
Device Used:
Goal 1 Observations: User immediately signed in and said woah what is this ui? Not very compatible (i.e., aspect ratio)
Goal 2 Observations: User ignored instructions and just went to customize, user also tried to shake device to test step counter and tap counter, but little did he know, it was not yet implemented.
Goal 3 Observations: User purchased items and went through menus, claims he is rich
Goal 4 Observations: User said his tamogochi is “dripping” and “your going back to bald”
Goal 5 Observations: User is happy at the 7 tomagachis in his collection
D
Device Used: Your Device
Goal 1 Observations: Whats the password
Goal 2 Observations: Likes the slide up and the graph, although it look like it goes negative
Goal 3 Observations: User had to look for an extended amount of time to correlate that claim gives money
Goal 4 Observations: User tried all hats
Goal 5 Observations: User changed pet once
E
Device Used:
Goal 1 Observations: Asked if there was a password
Goal 2 Observations: Likes the slide up with thumb, bars are really easy to understand. Step graph is easy to look at. Like that the colors pop. Dates are hard to read.
Goal 3 Observations: Some icons are easy to understand while other are not. Wont walk 20k steps
Goal 4 Observations: Likes the character, easy to add onto character. Would like to push hat up more.
Goal 5 Observations: Works smoothly and pet switch is clear.
Results
Usability Issue 1: Dates too squashed due to aspect ratio and varying screensize compare to virtual machine.
Usability Issue 2: Claim button did not indicate what reward was being received.
Usability Issue 3: Pet selection screen and shop screen was too similar